Curriculum Vitae of Steven S. Warren

Senior IT Technology Consultant

Senior Consultant with multiple certifications (MVP, MCDBA, MCSE, MCSA, CCA, CIW-SA, CIW-MA, Network+, i-Net+, SQL Server) and 11 years of IT experience. Hands-on background in consulting in deployment of Microsoft SQL Server applications, Web Based Applications, and Payroll/HRMS Systems. This includes installation/upgrades, sizing, deployment, failover, disaster recovery and overall management. Demonstrated success managing projects, implementing technology, and understanding emerging technologies as they apply to Microsoft products.

Technology Experience

January 1997-Present

Integral Senior Level Consultant for Professional Services responsible for implementation, rollout, installation/upgrade, database administration, training and documentation of our HRMS/payroll product.

• Team Lead/Management, Project Management
• Clustering Windows 2000/2003 Servers
• Configuring Citrix/Terminal Server Farms
• Load Balancing Windows 2000/2003 Servers
• Installation/Configuration/Security of SQL Server production servers
• Creating custom backup/restore and disaster recovery plans for production servers
• Troubleshooting performance issues and fine tuning queries and stored procedures
• Implementing database replication via Double-Take
• Upgrading and upsizing databases from earlier versions to the current version of product using SQL Server 2000
• Installation/Upgrade of the Cognos suite of products (Cognos Impromptu, Cognos Powerplay, Impromptu Web Reports, Cognos Query, and Cognos Noticecast)
• Providing hardware sizing and consultation to help our clients purchase the proper hardware

• Recognized as Key Accounts Senior Specialist for ability to quickly learn new technology and help our clients implement effectively.

• Praised internally by senior-level management for ability to quickly learn new technology and create “Raving Fans” in our client base.
• Work with accounts requiring extensive Microsoft of Microsoft products and our product. Implement Microsoft technologies for companies without the resources or IT staff experience to handle the requests.

• Promoted to Senior Technical Consultant for dedication, experience and knowledge of Microsoft products and technology

• Consulting in deployment of Microsoft SQL Server applications, Web Based Applications, and Payroll/HRMS Systems, including sizing, installation, deployment, fail-over, disaster recovery and overall management.
• Extensive DBA work experience in Microsoft WIndows NT 4.0 Server and Workstation, Windows 2000/2003 Server and Professional/XP, Microsoft SQL Server 6.5, 7.0, 2000 with emphasis on administration, configuration and sizing.
• Extensive knowledge of Citrix products, including administration, configuration and deployment.
• Configuration of Servers and Clients for client Server technologies on the Microsoft platforms, working knowledge of Payroll, HRMS, GL and Time and Attendance Systems (Ceridian, ADP, Ultimate Software, People Soft, Cyborg, Platinum, Great Plains, Kronos, Simplex). Extensive knowledge of HP, Compaq, Dell and Gateway servers.
• Extensive writing/training end-user documentation and creating online help for major corporations.
• Team player with customer service as a number one priority.

• Created end-user documentation and online help documentation for UltiPro HRMS/Payroll (the first 32-bit, object-oriented Human Resources Management System designed for Microsoft SQL Server and Microsoft Windows NT).
• Rebuilt online help system with a consultant. Recreated 1.5 years of work in two weeks working around the clock.
• Promoted to USG Consultant

January 1998-March 1998

responsible for designing and creating templates, standards and a prototype online help system for Coca-Cola’s bottling software, BASIS II. Additional duties included writing Coca-Cola’s Eurocurrency documentation currently circulated throughout every bottling plant in Europe.

• Documentation standards
• Online help

Education

• Bachelor of Arts, English (December 1995)